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Pelouze PS20DL Internet Downloadable Digital Postal Scale, 9-1/2 x 8 Platform, 20-lb. Capacity

Pelouze PS20DL Internet Downloadable Digital Postal Scale, 9-1/2 x 8 Platform, 20-lb. Capacity

(10 customer reviews)

List Price:	$119.00
Our Price:	$59.99 & this item ships for FREE with Super Saver Shipping.
You Save:	$59.01 (50%)

SKU:

077177404252-PELPS20DL

In Stock

Usually ships in 1 business days

Note: Item may be sold and shipped by another company. Learn more.

Description:

This versatile scale is designed to calculate cost of mailing/shipping letters and packages. Computes U.S.P.S. First Class, Priority, Express, Parcel Post and International rates. Owners get first rate download free when they register scale. Intended for private use only; not legal for trade.

Features:

•

Internet download using an electronic process.

•

Calculates letter and package postal costs.

•

Computes U.S.P.S. First Class, Priority, Express, Parcel Post and International rates.

•

Free download.

•

Intended for private use only; not legal for trade.

•

Internet Downloadable Digital Postal Scale weighs items in 0.1 oz. increments. USPS®; UPS®; FedEx®; DHL® rates are updated via an Internet download using an electronic process. Scale is powered by a 9V Battery (sold separately) or AC Adapter (PELADPT2, sold separately).

Product Details:

Product Length:	14.2 inches
Product Width:	13.4 inches
Product Height:	3.5 inches
Product Weight:	0.0 pounds
Package Length:	14.5 inches
Package Width:	13.7 inches
Package Height:	3.5 inches
Package Weight:	5.5 pounds
Average Customer Rating:	based on 10 reviews

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Customer Reviews:

Average Customer Review: 2.0

( 10 customer reviews )
Write an online review and share your thoughts with other customers.

Most Helpful Customer Reviews

28 of 30 found the following review helpful:

Unit cannot be repaired after 1 year of use.Jul 11, 2006
By R. Welty "attention to detail"
I purchased the PS20DL for $103.00 in December of 2004. I used it for weighing gift packages to determine postage that I then ship to family and friends for birthday's and other holidays. It was never used for commercial purposes. For 18 months, I was very pleased with the scale.

In July, 2006, just 18 months from the date of purchase, the unit failed. About 3 minutes after turning it on, the LCD display goes blank, then shows strange characters and a loud, high pitched whistle can be heard coming from the base of the unit. I'm unable to weigh anything and the only way to turn it off is to remove the battery. I tried a new battery, and it still fails.

I contacted Pelouze customer support and Heidi Brannigan, of Pelouze Office Products, told me "This unit will need to be repaired. The warranty is one year from original date of purchase. We do not repair these units out of warranty." Since the unit is out of warranty, I asked Heidi if she at least knew what the problem was and if she could recommend a repair facility. Here's her response: "I am not sure what exactly is wrong with the unit. As I stated we do not repair this unit out of warranty nor do we know of any outside repair facilities."

I'm not happy that this scale only lasted 18 months, and that Pelouze offers no means of repair or support after 1 year. To them, $103 is disposable. To me, $103 is a lot of money.

14 of 15 found the following review helpful:

Pleased, But ...Jul 16, 2007
By Pencil Me In
I received this scale as a gift in July, 2007, and was quite surprised to find that it comes with an old RS232 adapter to download the various postal rates from the internet, rather than a USB cable (my computer doesn't even have a port for an RS232). At this point in time, that adapter is antiquated. For a scale in this price range, I should not have to purchase a USB adapter to make the main features (postal rates) functional.

17 of 19 found the following review helpful:

Excellent Postage Scale!Mar 16, 2006
By Scott Barnes "tech junkie"
I had read many of the reviews on Amazon regarding postage scales in general and the Pelouze downloadable rates scales in particular. I finally settled on this model, even though many people had complained about similar models. I have to say I am very happy.

One important thing I did was purchase the CP Technology's USB to Serial adapter cable. That worked out great for my Windows XP system that the scale gets the rates from. After I installed the driver for the adapter, I also increased the speed on the COM port.

Once the software was installed, I followed the directions and in a few minutes downloaded to the computer the license and rates files.

Once the rates are downloaded from the Internet, the software will then download them to the scale. Many people had complained about the length of time it took to get their scales loaded with the rates. I was able to download all 4 carriers' rates in about 3 minutes!

All in all, I am very happy with this product. The only thing I wish it has was a way to view the readout remotely. It's a little funny about the number of keys that must be entered before you get a rate, but that is because there are so many rate types available.

I highly recommend this scale.

7 of 8 found the following review helpful:

HORRIBLE!Jun 08, 2009
By C. Azling
The scale worked fine for me until the postal rates changed and I needed to download the new rates. The only adapter that comes with this scale connects to a serial port and if your PC is less than 5 years old, chances are it doesn't have a serial port. NO big deal -- just get a serial-to-usb adapter, right? WRONG! I first tried a Belkin adapter and after finding out that didn't work, I called their support team. They told me that they know Belkins don't work, "just use any other adapter." Okay, so I ordered a USBGear serial-to-usb adapter (paid for postage and waited for that to arrive) and it STILL didn't work. When I called support again (during their LIMITED support hours, I might add -- this is no 24/7 operation) they told me that they don't know which adapters work and which don't..."I'm sorry ma'am, you just need to keep trying until you find one that works." Seriously? That's their solution? Um...NO THANKS!! An unbelievably frustrating experience and the last Pelouze and Dyno product I will ever buy. Truly, how hard can it be for their support team to ask people that call in which adapter they're using and keep a list of ones they can recommend to customers in my situation?? UGH!

8 of 10 found the following review helpful:

I strongly suggest you read this before buying a Pelouze scaleMay 09, 2008
By Everglades Bear
Customer 05/08/2008 10:52 PM EDT
I am thinking of buying this scale, but the following (below) if true would prevent the purchase. Any truth to this report on Amazon?
Thanks,

Amazon Customer Post
I purchased the PS20DL for $103.00 in December of 2004. I used it for weighing gift packages to determine postage that I then ship to family and friends for birthday's and other holidays. It was never used for commercial purposes. For 18 months, I was very pleased with the scale.

In July, 2006, just 18 months from the date of purchase, the unit failed. About 3 minutes after turning it on, the LCD display goes blank, then shows strange characters and a loud, high pitched whistle can be heard coming from the base of the unit. I'm unable to weigh anything and the only way to turn it off is to remove the battery. I tried a new battery, and it still fails.

I contacted Pelouze customer support and Heidi Brannigan, of Pelouze Office Products, told me "This unit will need to be repaired. The warranty is one year from original date of purchase. We do not repair these units out of warranty." Since the unit is out of warranty, I asked Heidi if she at least knew what the problem was and if she could recommend a repair facility. Here's her response: "I am not sure what exactly is wrong with the unit. As I stated we do not repair this unit out of warranty nor do we know of any outside repair facilities."

I'm not happy that this scale only lasted 18 months, and that Pelouze offers no means of repair or support after 1 year. To them, $103 is disposable. To me, $103 is a lot of money.

Pelouze Customer Support Response to my question
Response (Tech Temp 1) 05/09/2008 09:59 AM EDT
Dear
Unfortunately the warranty is only 1 year from the date of purchase but most scales last much longer then 18 months. With all the recent changes in postal regulations I would suggest the Pelouze 10 lb. USB scale instead of the PS20DL. It comes with free software you can run from your computer giving you more rating options.
Tech Temp1
Pelouze Office Products

Customer 05/09/2008 12:16 PM EDT
I appreciate the suggestion on a different scale, but the point of my question was missed.
The question was and is - after the warranty expires, will Pelouze repair, at the customers expense, a scale that is sent for repairs? The writer of the review that I sent with my original question indicated that Pelouze refused to repair the out of warrenty scale even though she was willing to pay for the repair. Pelouze also refused to tell her where she could take the scale to be repaired by someone else. I find that lack of customer concern - well, concerning.

Response (Tech Temp 1) 05/09/2008 12:41 PM EDT
Dear
Unfortunately we don't have a repair center at all. We will replace a scale if under warranty but after that we do not replace or fix scales. You can find a local place that repairs scales in general but as I previously stated I apologies if that is an inconvenience but that's the policy.
Tech Temp1
Pelouze Office Products

Customer 05/09/2008 01:36 PM EDT
Your response verifies that Pelouze has to have one of the worst customer support policies I have ever encountered. Your company not only does not have repair capabilities, but you have not bothered to provide a system of repair stations for folks to go to after their warranty expires.
Not your fault as a tech. support rep. but an obvious 'I don't give a damn about customers' on the part of management.
I will purchase another brand. Thank you.

See all 10 customer reviews on Amazon.com